FAQ

REGISTRATION

How do I register?

You can register by visiting the Log In section . All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account. You can also log in with your Facebook or Google account. We do not share our customer data with any third party or post on your behalf, rest assured your data privacy and safety is secure with us.

What are the benefits of registering?

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

Is there a reward program?

No, we currently do not offer any rewards or loyalty program.

I forgot my password, how do I reset it?

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

Can I edit my personal information?

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

Is it mandatory to register to shop at www.anitadongre.com?

You don’t have to register to shop at www.anitadongre.com, you can visit as a guest and make a purchase from our website.

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

How do I unsubscribe from your services?

We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

CUSTOMER CARE

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help.
Call us on +91-7303030343 every day from 9:30AM to 7:30PM [IST] or email us on customercare-usa@houseofanitadongre.com.

When will the Customer Care Team respond to my query?

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

SHIPPING & DELIVERY

What are the shipping charges?

We offer Free Shipping for all orders in USA.

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

When will my order be delivered?

The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order for our ready-to-wear and Anita Dongre Grassroot lines.

Anita Dongre wedding couture is made-to-order and takes 20 to 35 days for delivery, depending on the garment’s style and your location.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Can I collect my online order from Anita Dongre store?

Yes, you can collect your online order at Anita Dongre store in New York. Please ensure to contact Customer Care Team and inform about shipping location change within 24 hrs of placing the order. You can view our store location here.

I am based in USA and want to place an order in another country. Can I do that?

Currently, we do not have this service. We are able to process only those orders which have billing and shipping addresses of same country. For further queries, please get in touch with our Customer Care Team.

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation. Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our flagship store in New York. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

ORDERS

Is there a limit to the quantity that I can order?

No, there’s no limit. Shop your heart out!

How can I track my order?

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

Alternatively, you can also log in to anitadongre.com and visit the 'My Account' section to know your order status.

How do I know what size to order?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

Do you offer made-to-order service?

Anita Dongre Bridal, Occasion wear and Menswear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.

Additionally, Anita Dongre Grassroot is entirely ready-to-wear. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.

Can I cancel my order?

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

What do I do if my order is received in a damaged condition?

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

What happens if the wrong product was delivered to me?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What happens if the product I ordered is out of stock?

If a product is Out Of Stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is Out Of Stock after your order is confirmed, we will initiate order cancellation and refund the amount.

RETURNS & EXCHANGES

What is your Return policy?

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 14 days from the date on which your order was delivered and courier it to the following address:

To, Store Manager
Anita Dongre
473 West Broadway, New York,
NY 10012
T: +1(646)4905755

Please note we do not accept returns for made-to-order items and accessories, unless it is a quality defect.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, we will refund the amount in your account within 7 business days

Can I exchange my order?

Yes, you can exchange all orders brought on www.anitadongre.com once your return is confirmed with us. You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal to or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value. Please contact our Customer Care Team for further assistance.

What is an online credit coupon?

An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.anitadongre.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

Do you offer reverse pick-up?

No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.

Can I return/exchange my online order at the Anita Dongre store?

You can drop a return at Anita Dongre store in New York, only with prior confirmation from our Customer Care Team. However you cannot get an exchange or refund done at store, it will be done as per procedure defined in above section. If you wish to buy something at store while on your visit, you can do by making a fresh purchase at the store.

PAYMENT & SECURITY

What are the online payment options available on your website?

We are partnered with PayPal for collecting payments that can be made through Credit/Debit card or PayPal account. Non-PayPal members can process as a guest. Please contact our Customer Care Team to know more.

My transaction failed, I received a payment gateway error message Please help.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

How do I report any suspicious activity during payment?

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.