Return and Exchange Policies

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another colour, a different size, or an entirely new style. You may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 30 days from the date on which these goods are delivered.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, along with original tags, for an exchange, within 15 days from the date on which these goods are delivered. Once received, the store team at would study the need for return or exchange and based on their jurisdiction the exchange will be made possible.

Exchange is Not Allowed for below Products:

I. We do not return or exchange gift certificates, jewellery, bags and sunglasses once dispatched unless it is a manufacturing defect.

II. No returns on discounted merchandise

Easy Returns and Exchange Process

It's easier than you think. Follow these simple steps to return your purchase by mail:?

1. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice. (A copy of the invoice is must)

2. Pack your return securely, in the original package if possible, and include a copy of the invoice.

3. Courier the parcel back to the address mentioned below:

Anita Dongre Grassroot
Attn: Store Manager
484 Broome Street
New York
NY 10013
Phone: 646.649.4114

4. Once we receive the product, the Anita Dongre Grassroot team will notify you on email and initiate the exchange shipment.

If you need any further support on Return and Exchange Policy, kindly write to us on

Customer care

Tel: +1 (646) 490 5755 Mon - Sat 11AM to 7PM EST & Sun - 12PM to 6PM EST